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Refund Policy

Last Updated: 24/05/2025

At ViralWale.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds.

Our Policy

Our return policy is valid for 2 days from the date of delivery. If more than three days have passed since your order was delivered, we regret that we will be unable to process a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused: The item must be unused, in the same condition as received, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns like order ID.
  • Damaged Goods: If your item was damaged during shipping, it may be eligible for a free return. However, you must provide proof of damage in the form of a video. The video should show the unboxing process with the delivery executive present, without any cuts or edits. (Additionally, you must send a photo of the broken item within 10 hours of delivery to our email or any social media: viralwale.official@gmail.com. If you claim shipping damage after 10 hours of delivery, unfortunately, we won’t be able to assist you.

Return Shipping Costs

  • Free Forward Shipping: We provide free shipping for all orders, but return shipping costs are the responsibility of the customer.
  • Return Charges: Return shipping charges typically range between ₹50.00 to ₹150.00, depending on your location. This amount will be deducted from your refund.
  • Damaged Items: If your item was damaged during shipping, we will cover the return shipping costs.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at viralwale.official@gmail.com with your order details and reason for return.
  2. Include Proof: Ensure you include proof of purchase and, if applicable, a video/photo of the damaged item.
  3. Ship the Item: Once approved, ship the item to the address provided by our team.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
  • Deductions: The cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  1. Check Your Account: First, check your bank account or payment method.
  2. Contact Your Bank: Processing times may vary depending on your bank or payment provider.
  3. Reach Out to Us: If the issue persists, contact us at viralwale.official@gmail.com or DM us on our social handles for assistance.

Non-Returnable Items

Certain items are exempt from being returned due to their nature. These include:

  • Books & Pens
  • Personal Care & Skin Products

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

🔴 Email: viralwale.official@gmail.com

Thank you for shopping with viralwale.com. We appreciate your trust and are committed to ensuring a smooth and hassle-free experience for you!